Policies at our Orleans Cape Cod Lodging
Questions regarding coronavirus outbreak
- I have coronavirus so need to cancel my stay.
Please provide medical documents of your diagnosis, we will try and book for a later date, or hold your deposit for a future booking. If this is not an option, our standard policies (see below) shall apply. Please check with your credit card company or insurance company for refunds.
- I need to self isolate under government guidance and need to cancel my stay.
Please provide evidence of the need to self isolate, we will try and rebook for a later date or hold your deposit for a future booking. If this is not an option our standard policies (see below) shall apply. Please check with your credit card company or insurance company for refunds.
- I am concerned about coronavirus and would like to cancel my booking
Currently there is no government advice regarding travel within Massachusetts, so our standard cancellation policies (see below) shall apply.
Room Rates at our Orleans Cape Cod Lodging: Room rates are daily, for two people. Additional guest in certain rooms is $30. The rates include breakfast. Explore our Guest Rooms.
Room Tax: Room rates at our Bed and Breakfast in Cape Cod do not include Massachusetts Lodging Tax which is 11.7% and and Cape & Islands Water Tax of 2.75%.
Children: The Inn does not meet the needs of children under ten years of age and this includes infants of any age. We will enforce this strict policy, even if guests in future arrive unannounced with a child and guests will be liable for the full booking amount.
Reservations / Deposits: For reservations of two nights at our Bed and Breakfast in Cape Cod, the full amount is required. For longer stays, a deposit of 50% of the total amount is required with the balance payable upon arrival. Reservations are confirmed, immediately if the reservation is made on line, or when a deposit is received.
Payments: Payments to our Bed and Breakfast in Cape Cod may be made by cash, check, travelers check, Visa, MasterCard, Discover or American Express.
Minimum Stay: During the summer we operate a two night minimum stay for our Orleans Cape Cod Lodging. During off season (Nov – Apr) we generally operate a two night minimum stay on weekends and a one night during the week (Sun – Thu).
On occasion during the spring/summer season we may offer one night stays with a $30 surcharge, please call for details.
Check-In and Check-Out: The check-in time is between 2.30pm and 6.00pm (If you will be arriving after 6.00pm, please notify us in advance).
For the convenience of our guests we support express check-in. At our entrance lobby you’ll find your reservation details along with your room location and general points of interest about the Inn and our location. We are always at the Inn and can be contacted at any time for questions.
Check-out time is 11.00am
Pets: We do not take pets at our Orleans Cape Cod Lodging.
No Smoking: Smoking is not allowed anywhere inside the Inn or on the patio when breakfast is being served.
Gift Certificates: Gift Certificates will be charged the full amount at time of purchase.